The AI stack that’s changing retail personalization

By Sowmiya Chocka Narayanan. Original post: HERE Consumer expectations are higher than ever as a new generation of shoppers look to shop for experiences rather than commodities. They expect instant and highly-tailored (pun intended?) customer service and recommendations across any retail channel. To be forward-looking, brands and retailers are turning to startups in image Read more…

Most of AI’s business uses will be in two areas

By Michael Chui, Nicolaus Henke, and Mehdi Miremadi . Original post: HERE An examination of more than 400 AI use cases revealed the two areas where AI can have the greatest impact, write the authors in Harvard Business Review. While overall adoption of artificial intelligence (AI) remains low among businesses (about 20 percent upon our Read more…

Capturing value from your customer data

McKinsey Analytics March 2017 . Original post: HERE Companies can put their information to work by teasing out novel patterns, driving productivity, and creating new solutions. In an increasingly customer-centric world, the ability to capture and use customer insights to shape products, solutions, and the buying experience as a whole is critically Read more…